Shipping policy
Shipping Methods
ShiMeraki offers worldwide shipping through trusted carriers. We provide the following shipping options:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
- Priority Shipping: 1-3 business days (selected countries only)
Shipping times are estimates and may vary depending on destination and customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
Free standard shipping is available for orders over $100 (USD) to most countries.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
International Shipping
For international shipments:
- Customers are responsible for any customs duties, taxes, or import fees
- Please check your country's import regulations before ordering
- Some items may be restricted in certain countries
Shipping Restrictions
We cannot ship to PO boxes or military addresses. For fragile items like crystal jewelry, we recommend selecting expedited shipping for better handling.
Order Tracking
All shipments include tracking. You can track your order through the link provided in your shipping confirmation email or via your account dashboard.
Shipping Delays
While we make every effort to deliver your order on time, factors beyond our control (including weather, customs delays, or carrier issues) may occasionally cause delays. We appreciate your understanding in these situations.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery (or expected delivery date for lost packages). We will work with the carrier to resolve the issue.
Holiday Shipping
During peak holiday seasons, processing and shipping times may be extended. Please check our website for current holiday shipping deadlines.